Royal Primary Care Clay Cross offers extended hours access. These are for pre-bookable appointments with GPs and ANPs and the Practice Nurse only. No queries or prescription collections will be accepted during these times.

• Wednesday or Thursday 07:00 until 08:00 at Clay Cross
• Wednesday or Thursday 18:30 until 20:30 at Clay Cross

If you need to see a doctor urgently when the surgery is closed please phone 111. You will be put through to Derbyshire Health United who provides the ‘out-of-hours’ service on behalf of Derbyshire County CCG. They will pass a message to the Doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic at Ashgate Manor, or receive a home visit.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Once a month the Practice is closed for an afternoon of training, this is called a QUEST session. These are important opportunities for staff training and are fully supported by the CCG. Training is for all staff members and covers clinical and non-clinical topics. On a QUEST day all the practice buildings will close at 13:00 and the telephones will be switched over to the out-of-hours providers Derbyshire Health United.

The QUEST dates for 2020 are as follows:

• January 8th
• February 12th
• March 11th
• April 8th
• May 13th
• June 10th
• July 8th
• August 12th
• September 9th
• October 7th
• November 11th
• December 9th